Plumbing · Available now
For plumbing businesses that can't answer every call.
Enquiries arrive by phone, missed call, website form, email and chat. Details are patchy, responsibility is unclear, and follow-up slips while your team is on the tools. Your assistant takes each enquiry from arrival to an accountable next action.
For Australian plumbing businesses with 5–20 staff
What it handles
Every enquiry, from arrival to action.
Every enquiry captured
Phone, missed calls, website forms, email and chat land in one place, with customer, location, issue and urgency recorded.
Nothing without an owner
Each enquiry gets a responsible person, a next action and a due time. If details are missing, the assistant asks for them.
Customers hear back fast
Acknowledgements and next-step messages go out straight away, or wait as drafts for your approval. You set the policy.
Your team gets briefed
The responsible person gets a clear briefing with the context that matters, not a forwarded email chain.
Stale work gets flagged
If nobody acts within the agreed time, the owner hears about it before the job goes to another plumber.
History that sticks
Customer, property and job context is preserved for the next call-out, and you get a simple summary of open and missed opportunities.
Use cases
Where it earns its keep.
Some of this looks like any trade: scheduling, emails, follow-up. The difference is an assistant set up for how plumbing work actually runs.
"A burst pipe at 9pm doesn't wait for the office to open."
After-hours emergency triage
The assistant scores urgency (burst main, gas smell, no hot water, blocked drain), tells the customer help is coming, and briefs whoever's on call. Real emergencies wake someone up. The rest wait politely until morning.
"You quote a dripping tap and arrive to a rusted-out hot water system."
Photo intake and pre-diagnosis
At enquiry, the assistant asks the customer for photos and the details that matter: age of the system, where the water's coming from, what's been tried. Your plumber arrives knowing what the job really is.
"There's a drawer of quotes nobody's chased since March."
Quote follow-up that actually happens
Every open quote gets a follow-up schedule. Chasers are drafted in your voice, timed sensibly, and wait for your approval before they send. Won or lost, you find out which.
"Third visit to that house, and only Dave remembers what's under it."
Property and asset memory
Hot water system age and warranty, past jobs, pipe materials, access quirks, the dog's name. Any plumber on your team can ask and get the full picture before they knock.
"Every hard question still goes through the owner."
Know-how out of one head
Procedures, supplier preferences, pricing rules and hard-won lessons get captured as the business runs. Juniors ask the assistant first, and the owner's phone goes quieter.
"Landlords love us, then forget we exist until something floods."
Maintenance reminders for property clients
Hot water services, backflow testing, gutter and drain checks for landlords and property managers get scheduled and offered before the emergency, turning one-off jobs into recurring work.
"We do great work, and the website still shows two reviews from 2019."
Feedback in, testimonials up
After each job, the customer gets a short feedback form. Good words flow onto your website as fresh testimonials, published automatically or held for your approval. The proof keeps up with the work.
What it doesn't do
We'd rather tell you now.
- It doesn't replace ServiceM8, Tradify or your job software. It works across them.
- It doesn't quote or make financial decisions on its own. Those need a human yes.
- It doesn't act toward customers without the approval policy you agree with us.
Where it goes next
Start with enquiries. Grow from there.
- Once enquiry capture proves itself, the same assistant takes on quote follow-up and reactivation, customer and property history, maintenance reminders, technician briefings, and owner reporting.
- Each step builds on the knowledge the assistant has already earned about your business.
Stop letting good work fall through the gaps.
An hour with us. We'll work out how an assistant fits your business, where things slip through today, and what it would take to fix them.
Book a call